Frequently Asked Questions

On-line Ordering

Q: Is there a minimum dollar amount for orders of Stock Packaging Products?
A: There is no minimum amount. However all items have minimum order quantities, which are indicated on the product pricing pages.

Q: If I need large quantities is there a discount available?
A: If you require a large volume of any of our Ready-to-Ship items, please contact us and we will direct you to a distributor or we'll provide you with a quote, including shipping costs.

Q: Do you accept credit cards?
A: We accept Visa, MasterCard and American Express.

Q: How do you ship?
A:  For small quantities, UPS Ground is usually the least expensive way to ship our products. In the case of larger quantities and any of our Gift Packs we will contact you after you order to discuss the best shipping method based on your location and quantity ordered.

Q: Can you ship using a faster method?
A: UPS offers guaranteed faster service including next day delivery. You may select a faster option when checking out.

Q: How much will my shipping be?
A: The shopping cart will automatically calculate your shipping cost once you enter customer details, including your ZIP code. Be sure to click the box indicating if your shipping destination is a commercial location. You won’t be prompted for payment information until after you have reviewed your order. Please ontact us directly if you want to handle your own shipping. When ordering Gift Packs, we will contact you to determine the shipping cost.

Q: Why is my shipping cost higher than the item(s) I have purchased?
A: Cost of shipping is based on the size of the package. When shipping lightweight foam packaging materials, often oversized packages are necessary. UPS and other shippers use the billable (not actual) weight for these oversize units. We will use all means possible to figure the most economical way to ship to your location. Most often, the size of your order will dictate the use of a common carrier, either yours or ours.

Q: Does someone need to sign for my order when it gets delivered?
A: We do not require a signature. UPS obtains a signature for commercial deliveries, but not for home deliveries.

Q: What is your return policy?
A:
For orders of our Stock Packaging Products, all sales are final and no returns can be accepted. If an order arrives damaged, it will promptly be replaced. Please call us at 800-752-7836 for further instructions.

 

Choosing Packaging Materials

Q: What do I need to think about when packaging my product for shipment?
A: There is a basic starting point for any packaging project.

  • Select the right outside container(s). Use a rigid box with suitable strength.
  • Cushion the contents from shock or vibration. Use enough lightweight packing material so the contents do not move when the box is shaken.

Q: How do I choose the best packaging materials for my product?
A: As a starting point, determine your major objectives.

  • Eliminate damage?
  • Cost reduction?
  • New product?
  • Are there problems with your present packaging?
  • How will the product be shipped; UPS, common carrier, etc?
  • What is the cost of the product to be shipped?
  • How important is the price of the packaging in relationship to the product's value?
  • Does the product require custom protective packaging?
  • Does the custom packaging need to fit an existing box?
  • Does the product require anti-static protective packaging?
  • Does the product need protection from moisture?
  • Does the product require the maintenance of a certain temperature?
  • How important is the labor cost of packaging your product?
  • How breakable is your product?

Q: How do I measure a box?
A: Inside dimensions are always used when listing box measurements and given in the sequence of length, width and depth (height). A good “rule of thumb” is that the depth (height) is where the box opens, if you were to put a yard stick through the opening to opposite end; that is the depth. Of the remaining two dimensions, the length is the longest and the width is the shortest.

Q: What is EPS?
A: EPS is expanded polystyrene. It is a light-weight and rigid foam, which is produced from solid beads of polystyrene. An extremely cost effective packaging material, it is moisture resistant, a good thermal insulator, (insulation R-value of 4.0 per inch) and it is structurally strong (compression strength of 1000 lbs per square foot.) It is extremely versatile and may be fabricated into appropriate forms and customized shapes. Plastifoam's computer-guided cutting systems can duplicate any line pattern eliminating the need for expensive dies or molds.

Q: What is Polyurethane?
A: Polyurethane foam includes two types, flexible and rigid. The flexible foams that we use are open cell foams, used for packaging and available in a wide range of densities and colors. It has the ability to absorb shock from an impact and recover its original shape quickly. Its physical performance characteristics make it ideal for protecting fragile items. It can be cut or fabricated to many formats such as end-cap assemblies, top and bottom trays, convoluted (egg crate) or custom-fitted padding.

Q: What is Egg Crate Convoluted Packaging Foam?
A: It is flexible polyurethane foam which has interlocking peaks and valleys which gently cradle products, while firmly holding them in place. It is available in various densities and colors. The antistatic pink version is ideal for cushioning circuit boards and other static-sensitive items.

Q: What is Polyethylene?
A: Polyethylene is a plastic polymer extensively used as packaging foam. It is a tough, resilient, lightweight, closed-cell foam material commonly used for the cushioning of relatively high value and moderately fragile items. It is available in a wide range of densities and colors. It has high tensile and tear strength so that it withstands long periods of heavy use. Depending on its density it is generally very rigid, with less give in it than flexible polyurethane. It is a very strong and resilient cushioning material that is not damaged by initial impacts and recovers to maintain protection against repeated shocks. It can be cut into pads or blocks or custom die-cut to fit specific shapes.

Q: What is meant by Foam Density?

A: Density refers to the internal structure of a particular foam and is not a measurement of foam firmness. Firm foam is not always high density foam. Density is defined the weight in pounds of one cubic foot of material, or pounds per cubic foot (pcf.)